At White City Florist, providing the freshest, most beautiful flowers to our White City community is at the heart of what we do. Every bouquet and arrangement is crafted with care to ensure you and your loved ones enjoy flowers at their peak freshness and beauty. As a trusted local florist serving both households and businesses nearby, we stand behind every order with a Fresh Flowers Guarantee.
Your satisfaction is our priority. While we meticulously package each arrangement, in rare situations flowers may arrive damaged due to transit or unforeseen circumstances. Should you notice any damage upon delivery, please contact us promptly. We kindly ask that you contact us within 24 hours of receiving your flowers and to provide clear photos of the item. This enables us to quickly assess the issue and make things right for you.
We guarantee flower freshness for a minimum of five days from the time of delivery when cared for according to our recommendations. All flowers are carefully selected by our expert florists and dispatched in peak condition. Should your arrangement noticeably wilt, lose vitality prematurely, or fall below expectations within this freshness window, let us know and we’ll resolve the situation as swiftly as possible.
If your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee, you are eligible for a full refund or a replacement arrangement, according to your preference. Our process is simple and transparent – once we verify the issue, we will either deliver a beautiful replacement at the earliest possible time or issue a prompt refund for your order. We always aim to turn your experience around with minimal inconvenience to you.
If a refund is chosen, funds will be returned by the original payment method and typically appear within 3-7 business days, depending on your bank’s processing times. For replacement requests, new arrangements will be made and delivered at no additional cost, at a time mutually convenient for you.
We value feedback from our customers as it helps us maintain and improve our service. If you have concerns about an order, our products, or your experience with White City Florist, we welcome your input. To lodge a complaint, simply reach out to us through our website’s contact form or visit our shop in person, and our team will assist you courteously and promptly. Each complaint is carefully reviewed, and you will receive acknowledgement of your message. We strive to resolve all issues within two working days, ensuring your complete satisfaction wherever possible.
As your local White City florist, we are devoted to serving our neighbours and local businesses with dependable service and unmatched flower quality. Thank you for trusting White City Florist. We are committed to ensuring every customer enjoys a rewarding and positive experience with each order we deliver throughout our local area.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
