Welcome to White City Florist. These Terms & Conditions govern your use of our website and services for ordering flowers online for delivery in White City and the surrounding areas. By placing an order with White City Florist, you acknowledge that you have read, understand, and agree to comply with these terms. Please read them carefully before completing your purchase. These conditions apply specifically to customers purchasing goods and arranging deliveries within White City and its neighbouring districts.
Our online ordering process is designed to be simple and secure, ensuring a seamless experience for all customers wishing to send flowers throughout White City and nearby locations. To place an order, browse our selection of floral products, add your chosen items to your basket, and proceed to checkout. You will be required to provide personal details, delivery information, a preferred delivery date, and any specific instructions related to your order. Upon completing the checkout process, you will receive an order confirmation on the website and via the contact details you have provided. This confirmation indicates that we have received your order, but does not imply acceptance or guarantee of delivery.
All orders placed through the White City Florist website are subject to acceptance and the availability of flowers. Acceptance of your order occurs once we have confirmed product availability and processed your payment. Should any difficulty arise in fulfilling your selected arrangement—for example, if a particular flower or accessory is unavailable—we reserve the right to substitute elements of the bouquet with products of equal quality and value, aiming to maintain the overall look, feel, and theme of your original selection. You will be notified of any significant substitutions. In the unlikely event that we are unable to fulfil your order, we will promptly notify you and issue a full refund.
All prices displayed on our website are in British Pounds Sterling (GBP) and include applicable VAT. Delivery charges are detailed separately during the checkout process and may vary depending on the delivery location within White City or adjacent neighbourhoods. We reserve the right to amend product prices and delivery fees at any time; however, the total amount charged will match the price displayed at the time you place your order. Payment methods accepted include major credit and debit cards, as well as other payment solutions as specified during checkout. Your payment details will be processed securely. An order will not be processed or despatched until payment has been successfully authorised.
We offer flower delivery services to homes, businesses, and other addresses in White City and the surrounding areas. Delivery dates and time slots can be selected at checkout, and while we endeavour to meet your preferred delivery times, we cannot guarantee precise timing due to circumstances beyond our control. Orders placed before our daily cut-off time (as indicated on our ordering page) are eligible for same-day or next-day delivery, subject to availability. If delivery cannot be completed due to an incorrect address or absence of the recipient, we will attempt to contact you for further guidance. You are responsible for providing correct and complete delivery information. White City Florist cannot accept liability for failed deliveries arising from incorrect or incomplete addresses.
If you wish to amend or cancel your flower order, please contact us as soon as possible. Orders that have not yet been assembled or despatched can usually be cancelled or altered at no additional charge. However, as flowers are perishable and assembled to order, cancellations or changes requested after the bouquet has been prepared may be subject to charges or may not be possible. Where a cancellation or change is not feasible, no refund will be issued. We comply with the Consumer Contracts Regulations (UK), which set out your statutory rights regarding cancellation of purchases made online. These regulations do not apply to custom-made or perishable items, such as fresh flower arrangements, meaning cancellation rights may be limited once preparation has begun.
Customer satisfaction is paramount at White City Florist. If you receive an order that you believe is defective, damaged, or not as described, please notify us promptly to discuss the issue. Where appropriate, we will offer a replacement, partial refund, or full refund, depending on the circumstances. It may be necessary to return the goods or provide photographic evidence of any problem. Non-delivery due to factors under our control will entitle you to a full refund or a re-delivery at your option. Refunds will be processed via the same payment method used to place the original order.
We endeavour to describe all flowers and accompanying items as accurately as possible. However, due to the seasonal and perishable nature of flowers, some variation in colour, size, or variety may occur. Whenever substitutions are necessary, we will use products of equal or greater value, ensuring that the style and theme of your arrangement are preserved. Packaging, containers, and accessories may also vary from those depicted on our website, depending on availability and seasonal trends.
By placing an order on our website, you confirm that all information provided during the ordering process is accurate and complete. You agree to update us immediately if there are any changes to your contact or delivery details. It is your responsibility to ensure that someone is available to receive the delivery at the specified address and time, or to instruct us about safe places or alternative recipients as needed. You must not use our website or services for fraudulent or illegal purposes, and you must not misrepresent your identity or your relationship with the intended recipient of our products.
To the extent permitted by law, White City Florist will not be liable for:
Nothing in these terms will exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be excluded by law.
The content, images, and design of the White City Florist website are the property of White City Florist and are protected by applicable copyright and intellectual property laws. You may not copy, reproduce, or distribute any content from this website without our express written permission.
We are committed to maintaining your privacy and handling your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Details about how we collect, use, and store your information are provided in our Privacy Policy, available on our website. By placing an order, you consent to the collection and use of your information as described therein.
These Terms & Conditions, and all transactions carried out through the White City Florist website, are governed by and construed in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, claim, or proceeding arising from these terms.
We may update or modify these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or industry standards. Changes will take effect upon their publication on our website. We encourage you to review these terms regularly to ensure you remain informed regarding your rights and obligations.
Should any part of these Terms & Conditions be found unenforceable or invalid by law, the remainder will remain in full force and effect. Our failure to enforce any provision of these terms does not constitute a waiver of that right or provision. Unless otherwise agreed in writing, these Terms & Conditions constitute the entire agreement between the customer and White City Florist regarding the purchase and delivery of flowers in White City and surrounding areas.
If you have questions regarding these Terms & Conditions or your order, please refer to our website for up-to-date methods to get in touch with our team. Our customer service staff will be happy to assist you with any aspect of your online flower delivery in White City and the surrounding regions.
These Terms & Conditions apply to all customers purchasing through the White City Florist online shop for deliveries within White City and its neighbouring areas. By continuing to browse and use this website and by placing an order with us, you confirm your acceptance of these terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in White City, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near White City.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
